Refund policy

Returns

Customers from the UK + Europe can return items for a refund. Contact me within 1 day of receiving the item and return the item in 48 hours, whilst this sounds quick, I have had a lot of cases of items being returned worn + damaged.

YOU MUST RETURN ITEMS WITHIN 14 DAYS OR NO REFUND WILL BE ISSUED, NO EXCEPTIONS.

Returned items from outside the UK ensure you mark 'RETURNED GOODS' on the customs form, otherwise the customs charge will be deducted from your refund.

Though all sales are considered final returns are reviewed on a case by case basis, primarily if there was a significant error in the listing. Great care + time is taken to provide accurate measurements on each garment, returns due to poor fit are not accepted.

Items from the 1930's and earlier are non-returnable due to their fragile nature.

Shipping charges are non-refundable. Return shipping charges are at the customers own expense.

International orders ( orders not paid for in GBP) will be refunded at the amount that was received. This can vary due to currency fluctuations.

Lost returned items are not refunded. I recommend sending items via a tracked insured service to avoid any disappointment with items becoming lost in the post.

Non-returnable items:
Gift cards
Downloadable products

To complete your return please contact hello@adasatticvintage.co.uk, you item must be received back before or within 7 days in the UK or 14 days for international orders of your receiving it.

There are certain situations where only partial or no refunds are granted (if applicable)
Items with obvious signs of use - no refund.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error - no refund.
Any item that is returned more than 14 days after delivery - no refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days of receiving your item back.

If you are shipping an item you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and can not refund items that have not been received back to us.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact hello@adasatticvintage.co.uk.

Sale items (if applicable)

Sale or discounted items can not be refunded.

Exchanges (if applicable)

We happy to exchange items within 1 day of receiving your order. If you need to exchange an item please send an email to hello@adasatticvintage.co.uk.