FAQs, Returns, Sizing & Delivery

Got any questions? Check out our most frequently asked questions below, if you still have questions then please get in touch with us.

Sizing:

All sizes that are listed are the modern day equivalent sizes, all items are listed in UK, EU & USA sizes.

Measurements:

All measurements are taken flat and are measured from seam to seam and then doubled, excluding the length.

Delivery:

Nobody likes waiting so your order will be shipped ASAP & normally the next working day. Please take in consideration bank holidays & the weekends. If you need your order by a certain date then please email us at; hello@adasatticvintage.co.uk and we will do our best to help you, anything is possible.
For UK & International orders under 2kgs will be delivered by Royal Mail, all orders need to be signed for.
Heavy orders over 2kgs will be delivered by UK Mail, all orders need to be signed for.
Estimated Delivery Times;
UK: 3-5 Business Days
Europe: 8-10 Business Days
USA & Canada: 10-12 Business Days
Everywhere Else: 12-14 Business Days
 

Shipping Costs:

We understand that paying for postage is annoying and we really really really try our best to offer the best value for money when it comes to postage, we also refund over payments on postage without you having to ask for them! If you are wanting to buy a few items and the only thing putting you off is the postage costs then please get in touch with us and we will adjust the shipping accordingly, to give you the best value for money available. If you live in Birmingham or are passing you are more than welcome to collect your order from us, we would love to meet you =D

Returns:

We understand that sometimes, no matter how much you want it to, things just don't fit! So we are happy to offer a 7 day refund period =D All you need to do is drop us an email to hello@adasatticvintage.co.uk and we will tell you how to return your order. Please send it back ASAP, within the 14 days for UK orders and within 21 days for the rest of the world.
Please note that we don't pay for the return postage for any returns, sorry. Returned items that are lost in transit will not be refunded, we recommend returning items via a tracked postage to avoid disappoint if items are lost.

Payment:

Payments can be made using PayPal & most major credit & debit cards using a secure payment system supported by Shopify. Refunds will be made by original payment method.

Custom Charges:

PLEASE BE AWARE that many countries charge import tax on foreign purchases over a certain amount. Tax levels vary by country, but we will always try our best to help.
This tax is the responsibility of the buyer. Please know your import tax level before purchasing, don't let this be a surprise to you and push the cost to much more than you wanted to pay.
f you're interested in getting an estimate on what the duties will be on a certain item, we recommend the website http://www.dutycalculator.com/ to help you estimate this additional cost.

Also, please be aware that if we ship an item to you, and you refuse shipment, you are still responsible for the Customs fees!
Still not answered your burning question?
Still just need that little bit more advice, sizing questions, have had a bad day and just want to get it off your chest?
Then please don't hesitate to get in touch! Just email us hello@adasatticvintage.co.uk, and we will get back to you asap, go on you know you want =D
Love Ada's xoxox