Got any questions? Check out our most frequently asked questions below, if you still have questions then please get in touch with us.
Delivery
We deliver worldwide! It doesn't matter if you live in a castle or in a treehouse we ship to ever corner of the globe!
Order will be shipped ASAP & normally the next working day, excluding bank holidays, public holidays & the weekends. If you need your order by a certain date then please email us at; hello@adasatticvintage.co.uk and we will do our best to help you, anything is possible.
For all UK & International orders under 2kgs will be delivered by Royal Mail, all orders need to be signed for.
Orders over 2kgs will be delivered by either Royal Mail or Parcel Force, all orders need to be signed for.
Estimated Delivery Times;
UK: 3-5 Business Days
Europe: 8-10 Business Days
USA & Canada: 10-12 Business Days
Everywhere Else: 12-14 Business Days
Shipping Costs
We always try to find the cheapest yet most secure way to send your new to you vintage treasures to you. If you are wanting to buy a few items then please get in touch, so we can ensure you are getting the best value for money shipping available.
Sizing
All sizes that are listed are the modern day equivalent sizes, all items are listed in UK, EU & USA sizes. Please make sure that you look at the detail measurements to ensure that the item will fit you, this can be done by comparing the measurements to a piece of similar clothing you already have.
Measurements
All measurements are taken flat and are measured from seam to seam and then doubled, excluding the length.
Returns
Due to the nature of vintage clothing & homeware, some items may show some minor flaws and some light signs of wear/ use any flaw will be described in the condition part of each product listing so please take the time to read the notes to make sure you are happy with your purchases. I am always happy to help and can provide further photos or details if required, I would never sell something that I would not be happy to wear or have in my home myself.
Ada's Attic Vintage is happy to offer refund on full price online purchases. Please email hello@adasatticvintage.co.uk within 7 days of receiving your order to start the refund process, no refunds will be given past this timeframe. All orders must be returned within 7 days of a refund confirmation from us. Late refund requests will not be accepted.
We do not cover return shipping costs and we don't refund original shipping costs. It is your responsibility to ensure that the return reaches us safely, we recommend using an insured & tracked shipping service. We are not responsible for any orders that are lost or damaged in the post.
Once your return has been received we will then process your refund, normally within 24 hours but no longer than within 5 working days of receipt. All refunds will be sent to the original payment method used to pay for the order. You will receive an email confirmation when your refund has been processed.
All items will be inspected on return and must meet the following criteria:
- ALL ITEMS MUST BE RETURNED IN THE SAME CONDITION AS THEY WERE RECEIVED.
- ALL ITEMS HAVE NOT BEEN WORN.
- ALL ITEMS ARE FREE OF ANY ODOURS.
- ALL ITEMS MUST BE IN SALEABLE CONDITION.
If any items are returned not in the same condition as received then they will be returned to you and no refund will be given.
International Returns
All items being returned from outside the UK must clearly mark the customs form with "RETURNED GOODS" to ensure no import tax is charged. As a small business we are unable to absorb these costs and if you fail to label returns correctly you will be liable for any associated duty / customs charges.
PLEASE BE AWARE
Many countries charge import tax on foreign purchases over a certain amount. Tax levels vary by country & is the responsibility of the buyer. Please know your import tax level before purchasing, don't let this be a surprise to you and push the cost to much more than you wanted to pay.
If you're interested in getting an estimate on what the duties will be on a certain item, we recommend the website http://www.dutycalculator.com/ to help you estimate this additional cost.
Also, please be aware that if we ship an item to you, and you refuse shipment, you are still responsible for the Customs fees!
CAN I SELL YOU MY VINTAGE CLOTHING?
In short YES =D We love nothing more than having you get in touch with us when you have clothes, accessories or home decor items that you would like to sell. Please send an email over to hello@adasatticvintage.co.uk with a brief description of what you have and some quick photos, just so we can get a rough idea of you what you have.
Still not answered your burning question?
Still just need that little bit more advice, sizing questions, have had a bad day and just want to get it off your chest?
Then please don't hesitate to get in touch! Just email us hello@adasatticvintage.co.uk, and we will get back to you asap.