Got any questions? Check out our most frequently asked questions below, if you still have questions then please get in touch with us.
We deliver worldwide! It doesn't matter if you live in a castle or in a treehouse we ship to ever corner of the globe!
Order will be shipped ASAP & normally the next working day, excluding bank holidays, public holidays & the weekends. If you need your order by a certain date then please email us at; firstname.lastname@example.org and we will do our best to help you, anything is possible.
For all UK & International orders under 2kgs will be delivered by Royal Mail, all orders need to be signed for.
Orders over 2kgs will be delivered by Parcel Force, all orders need to be signed for.
Estimated Delivery Times;
UK: 3-5 Business Days
Europe: 8-10 Business Days
USA & Canada: 10-12 Business Days
Everywhere Else: 12-14 Business Days
We we offer free postage on all UK orders over £250 and reduced shipping on all international orders over £350.
If you are wanting to buy a few items then please get in touch, to give you the best value for money shipping available.
All sizes that are listed are the modern day equivalent sizes, all items are listed in UK, EU & USA sizes. Please make sure that you look at the detail measurements to ensure that the item will fit you, this can be done by comparing the measurements to a piece of similar clothing you already have.
All measurements are taken flat and are measured from seam to seam and then doubled, excluding the length.
UK + Europe can return any item (excluding hosiery, swimwear and pierced jewellery for a refund or exchange, within 14 days of purchase date. All you need to do is drop us an email to email@example.com and we will tell you how to return your order. Please send it back ASAP, within 14 days for UK orders and within 21 days for Europe. International orders placed from outside of Europe can only be returned if they are faulty. Sizing with measurements are clearly listed on all items so NO REFUNDS will be allowed for items not fitting.
Once we receive your returns parcel we will then process your refund within 5 working days of receipt. All refunds will be sent to the same card or paypal account used to pay for the order. You will receive an email confirmation when your refund has been processed.
All goods will be inspected on return and must meet the following criteria:
- ALL ORIGINAL TAGS MUST BE ATTACHED
- ALL ITEMS MUST BE RETURNED IN THE SAME CONDITION AS THEY WERE RECEIVED
- ALL ITEMS HAVE NOT BEEN WORN
- ALL ITEMS ARE FREE OF ANY ODOURS
- ALL ITEMS MUST BE IN SALEABLE CONDITION
Please note that we don't pay for the return postage for any returns. We recommend that you use recorded mail and keep the receipt of postage as we are not responsible for any orders that are lost by mail service providers when you are returning them to us. Please ensure your goods are packed securely and cannot get damaged on the way, we are not responsible for items damaged in transit.
PLEASE BE AWARE
Many countries charge import tax on foreign purchases over a certain amount. Tax levels vary by country & is the responsibility of the buyer. Please know your import tax level before purchasing, don't let this be a surprise to you and push the cost to much more than you wanted to pay.
If you're interested in getting an estimate on what the duties will be on a certain item, we recommend the website http://www.dutycalculator.com/ to help you estimate this additional cost.
Also, please be aware that if we ship an item to you, and you refuse shipment, you are still responsible for the Customs fees!
CAN I SELL YOU MY VINTAGE CLOTHING?
In short YES =D We love nothing more than having you get in touch with us when you have clothes, accessories or home decor items that you would like to sell. Please send an email over to firstname.lastname@example.org with a brief description of what you have and some photos if possible.
Still not answered your burning question?
Still just need that little bit more advice, sizing questions, have had a bad day and just want to get it off your chest?
Then please don't hesitate to get in touch! Just email us email@example.com, and we will get back to you asap.