Returns Policy

Due to the nature of vintage clothing & homeware, some items may show some minor flaws and some light signs of wear/ use any flaw will be described in the condition part of each product listing so please take the time to read the notes to make sure you are happy with your purchases. I am always happy to help and can provide further photos or details if required, I would never sell something that I would not be happy to wear or have in my home myself.

 

Ada's Attic Vintage is happy to offer refund on full price online purchase excluding items from the 1800's, 1900's, 1910's,1920's and 1930's can not be returned unless they have been grossly mis-described, due to their age and more delicate nature.

Please email hello@adasatticvintage.co.uk within 24 hours of receiving your order to start the refund process. All orders must be returned with 48hrs 2 days of a refund confirmation from us. Late refund requests will not be accepted.

We do not cover return shipping costs and we don't refund original shipping costs. It is your responsibility to ensure that the refund reaches us safely so we recommend using an insured & tracked shipping service. We are not responsible for any orders that are lost or damaged in the post.

Once your return has been received we will then process your refund, normally within 24 hours but no longer than within 5 working days of receipt. All refunds will be sent to the same card or paypal account used to pay for the order. You will receive an email confirmation when your refund has been processed.

All items will be inspected on return and must meet the following criteria:

  • ALL ITEMS MUST BE RETURNED IN THE SAME CONDITION AS THEY WERE RECEIVED.
  • ALL ITEMS HAVE NOT BEEN WORN.
  • ALL ITEMS ARE FREE OF ANY ODOURS.
  • ALL ITEMS MUST BE IN SALEABLE CONDITION.
If any items are returned not in the same condition as received then they will be returned to you and no refund will be given. 

International Returns

All items being returned from outside the UK must clearly mark the customs form with "RETURNED GOODS" to ensure no import tax is charged. As a small business we are unable to absorb these costs and if you fail to label returns correctly you will be liable for any associated duty / customs charges.

Sale Items

All sales are final on discounted items and non-refundable.

In Person Events

All sales at markets, fairs, pop-ups are sold as seen and non-refundable. Please ensure you check your items thoroughly before committing to your purchase.